Shipping Policy
Last updated: October 28, 2026
Where we ship
We ship to the United States and internationally to the countries available at checkout.
Shipping rates
| Order | Shipping (all countries) |
|---|---|
| 1 frame (orders under $45) | $5.00 |
| 2 or more frames (orders of $45 or more) | FREE |
Delivery time
United States: estimated 6–12 business days from the date your order is placed. International: delivery times vary by country and customs processing. Business days are Monday to Friday, excluding holidays. Delivery estimates are not guaranteed; carrier delays, weather and peak seasons can occasionally add time.
Customs, duties and taxes
International orders may be subject to import duties or taxes charged by the destination country. These are the responsibility of the recipient unless shown as included at checkout.
Tracking
When your order ships, we email you a tracking number. You can follow it on our Track Your Order page. Tracking may take 2–3 days to show its first update.
Lost, stolen or damaged packages
If your order arrives damaged, contact us within 14 days of delivery with a photo and we'll send a free replacement. If your package shows as delivered but you can't find it, please check with neighbors and your local carrier first, then contact us.
Optional Shipping Protection ($4.99) covers packages lost or stolen in transit. Optional 30-Day Accident Coverage ($4.99) adds one free replacement if your frame is accidentally damaged at home within 30 days of delivery.
Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — we can update the address only before the order ships.